> For the complete documentation index, see [llms.txt](https://docs.chinapaymentsplugin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chinapaymentsplugin.com/troubleshooting.md).

# Troubleshooting

- [Troubleshooting Steps](https://docs.chinapaymentsplugin.com/troubleshooting/troubleshooting-steps.md): These are the troubleshooting steps you can take to resolve any issues you're experiencing with China Payments Plugin.
- [Why are payments for WeChat Pay and Alipay getting refunded?](https://docs.chinapaymentsplugin.com/troubleshooting/why-are-payments-for-wechat-and-alipay-getting-refunded.md): Sometimes, we've seen WeChat Pay and Alipay payments getting refunded. Here are the possible causes.
- [How do I add Gaucho Plugins Support to my Stripe Team?](https://docs.chinapaymentsplugin.com/troubleshooting/how-do-i-add-gaucho-plugins-support-to-my-stripe-team.md): If you need advanced troubleshooting support, you can grant access to your Stripe account so the Gaucho Plugins team can assess the issue.
- [Why isn't Stripe Connect working?](https://docs.chinapaymentsplugin.com/troubleshooting/why-isnt-stripe-connect-working.md)
- [Why are payments failing in Stripe?](https://docs.chinapaymentsplugin.com/troubleshooting/why-are-payments-failing-in-stripe.md): This page covers all the reasons we've identified that causes payments to fail.
- [WooCommerce Order Completion](https://docs.chinapaymentsplugin.com/troubleshooting/woocommerce-order-completion.md): This page explains how WooCommerce Order Completion works in China Payments Plugin.