> For the complete documentation index, see [llms.txt](https://docs.chinapaymentsplugin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chinapaymentsplugin.com/troubleshooting.md). # Troubleshooting - [Troubleshooting Steps](https://docs.chinapaymentsplugin.com/troubleshooting/troubleshooting-steps.md): These are the troubleshooting steps you can take to resolve any issues you're experiencing with China Payments Plugin. - [Why are payments for WeChat Pay and Alipay getting refunded?](https://docs.chinapaymentsplugin.com/troubleshooting/why-are-payments-for-wechat-and-alipay-getting-refunded.md): Sometimes, we've seen WeChat Pay and Alipay payments getting refunded. Here are the possible causes. - [How do I add Gaucho Plugins Support to my Stripe Team?](https://docs.chinapaymentsplugin.com/troubleshooting/how-do-i-add-gaucho-plugins-support-to-my-stripe-team.md): If you need advanced troubleshooting support, you can grant access to your Stripe account so the Gaucho Plugins team can assess the issue. - [Why isn't Stripe Connect working?](https://docs.chinapaymentsplugin.com/troubleshooting/why-isnt-stripe-connect-working.md) - [Why are payments failing in Stripe?](https://docs.chinapaymentsplugin.com/troubleshooting/why-are-payments-failing-in-stripe.md): This page covers all the reasons we've identified that causes payments to fail. - [WooCommerce Order Completion](https://docs.chinapaymentsplugin.com/troubleshooting/woocommerce-order-completion.md): This page explains how WooCommerce Order Completion works in China Payments Plugin. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.chinapaymentsplugin.com/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.