> For the complete documentation index, see [llms.txt](https://docs.chinapaymentsplugin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chinapaymentsplugin.com/zhong-wen-jian-ti/common-error-messages/common-alipay-error-messages.md).

# 常见的支付宝错误信息

## **商业交易信息不完整**

收到这个错误信息意味着支付宝没有在您的Stripe账户上被正确激活。\
\
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66003676183/original/VnVxB7i14B75j74q9qR1iuaJ_cS8ra2WKA.png?1610143900)\
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66003676160/original/BwR-u4pDjtjU2wzdi6D-54yHidY5IrZU4w.png?1610143870)

激活后，支付宝应该出现在您的Stripe支付方式的 "实时 "标签下，设置>支付方式。

![支付宝在Stripe仪表板上的实时模式](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66003672066/original/EHB048EPH7NL7YMLOFmfKDy02XFeptWoeQ.png?1610138375)

## 二级商户状态错误

请参考Stripe的文档，了解该错误的原因。

<https://support.stripe.com/questions/alipay-secondary-merchant-status-error>

![Alipay Secondary Merchant Status Error](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66007237880/original/bsGbBlRmxIe6gzlDXAnPRE4AoQnH12JeMQ.png?1616602539)

## 在微信原生浏览器中尝试支付宝结账

如果您的客户试图在微信APP的原生浏览器中用支付宝结账，他们很可能会遇到下面这个错误，这就要求客户应该将URL复制并粘贴到另一个手机浏览器中以完成支付。

很快，我们计划实施一个解决方法，检测微信原生浏览器，并尝试强制或重定向客户到另一个手机浏览器，以防止这个问题。

![在微信原生浏览器中尝试支付宝结账时出现错误](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66009414595/original/Fm-QbQoGeS44Cued1cetNNqSdNWIFh97Mw.jpeg?1620261838)

## 扫描桌面二维码时，支付宝结账可能失败

We have discovered an issue that is known by Stripe and being worked on by their team in collaboration with Alipay.&#x20;

When customers attempt to scan the QR code generated on a desktop device, they may receive the following error:

![订单信息无法读取，建议联系卖家。](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66009458327/original/VqLKZw_1h0ECoNBk9THpKNqgczD_dkeTXA.png?1620320404)

建议的解决方法:

在Stripe/Alipay解决这个问题的时候，请要求您的客户通过他们的行动装置在您的网站上完全完成结账过程（不要把桌面放在结账流程中）。

一旦Stripe/Alipay解决了这个问题，它将自动工作，不需要对插件或您的网站进行更新。&#x20;