China Payments Plugin Documentation
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  • Welcome 👋
  • Getting Started
    • Quick Setup
    • Activating Payment Methods
  • Checkout Flows
    • WooCommerce
    • MemberPress
    • Simple Membership Plugin
    • LifterLMS
    • Payment Page (payment form)
  • Payment Gateways
    • Stripe
    • Planned Payment Gateways
  • Payment Methods
    • WeChat Pay
      • WeChat Pay User Experience
    • Alipay
      • Alipay User Experience
    • Credit Cards
  • Currencies
    • Supported Currencies
    • Currency Conversion API
  • Common Error Messages
    • Common WeChat Pay Error Messages
    • Common Alipay Error Messages
    • Other Errors + Plugin Conflicts
  • Troubleshooting
    • Troubleshooting Steps
    • Why are payments for WeChat Pay and Alipay getting refunded?
    • How do I add Gaucho Plugins Support to my Stripe Team?
    • Why isn't Stripe Connect working?
    • Why are payments failing in Stripe?
    • WooCommerce Order Completion
  • FAQs
    • How do I set up Stripe Webhooks?
    • Why can't I activate Alipay or WeChat Pay in my Stripe account?
    • How do WeChat Pay and Alipay work?
    • What is China Payments Plugin?
    • How does China Payments Plugin Work?
    • How do I connect with Stripe Connect?
    • How do I upgrade to the PRO or Business plans?
    • How do I set up a payment confirmation page?
    • How long are WeChat Pay QR codes valid?
    • What's the total cost of using China Payments Plugin?
    • How do I remove all plugin data on uninstallation?
    • How do I join the BETA?
    • How do I override the icons used in checkout?
  • Changelog
    • Changelog
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On this page
  • Business Transaction Information Incomplete
  • Secondary Merchant Status Error
  • Attempting Alipay Checkout in the WeChat Native Browser
  • Alipay Checkout May Fail When Scanning Desktop QR Code
  1. Common Error Messages

Common Alipay Error Messages

Here are all the error messages we've seen for customers making payments via the Stripe + Alipay integration.

PreviousCommon WeChat Pay Error MessagesNextOther Errors + Plugin Conflicts

Last updated 3 years ago

Business Transaction Information Incomplete

Receiving this error message means that Alipay has not been activated properly on your Stripe account.

You should contact Stripe to ensure that Alipay is activated on your account. After receiving a successful payment, Alipay will appear here in your Stripe Dashboard Settings:

Alipay in LIVE mode in the Stripe Dashboard

Secondary Merchant Status Error

Please refer to Stripe's documentation for the reason of this error:

Attempting Alipay Checkout in the WeChat Native Browser

If your customer attempts to checkout with Alipay in the WeChat APP's native browser, they'll likely encounter this error below, which requires that the customer should copy and paste the URL into another mobile browser to complete payment.

Soon, we plan to implement a workaround that will detect the WeChat native browser and attempt to force or redirect the customer to another mobile browser so as to prevent this issue.

Alipay Checkout May Fail When Scanning Desktop QR Code

We have discovered an issue that is known by Stripe and being worked on by their team in collaboration with Alipay.

When customers attempt to scan the QR code generated on a desktop device, they may receive the following error:

Translation:

"The order information cannot be read, it is recommended to contact the seller."

Suggested workaround:

While Stripe/Alipay resolve this issue, please request your customers to fully complete the checkout process on your website via their mobile device (leave the desktop out of the checkout flow).

As soon as Stripe/Alipay fix this issue, it will work automatically and no update will be needed to the plugin or your site.

Alipay Secondary Merchant Status Error
Error when attempting Alipay checkout in the WeChat native browser
The order information cannot be read, it is recommended to contact the seller.
https://support.stripe.com/questions/alipay-secondary-merchant-status-error