# Common WeChat Pay Error Messages ## WeChat QR Code doesn't support "long-press" Seeing this error means that long-pressing the QR code and trying to extract its data is not a method supported by the Stripe + WeChat Pay integration. Your customers should attempt to physically scan the QR code with the camera function on the WeChat mobile APP. ![Long-Pressing the QR Code does not work](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66000491595/original/PGuTvEUlZ3GI0QEKX4QhcEvuYo8xes2U9g.png?1600190952) ## Customers Need Verified WeChat Accounts The Stripe integration used by our plugin only supports payments from verified WeChat Pay accounts. Generally, these are accounts owned by Chinese citizens or citizens with a national ID from a country where WeChat officially operates. **Unverified** WeChat users will receive an error message when attempting to make a payment. This is the error message they will see: ![Customers who are not verified by an identity card are not allow to pay abroad.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66000505995/original/exBli-SPIYOWfeIWsZd9EVtBB90v9SmwFw.png?1600271941) ## Scanning a QR Code from a Screenshot The Merchant has completed unusual activity. Currently unable to complete payment by scanning a QR code in a photo. This means the customer attempted to import the payment QR code into WeChat as a screenshot, which is not supported. Customers **must** complete checkout by physically scanning the QR code with the camera function in the WeChat app. ![Unable to Complete Payment by Scanning a QR Code in a Photo](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/66000504232/original/7SpqdK4O6DH4SmUzhPS3HtbHpGGVj0uGRg.png?1600266828) ### The payment method type "wechat\_pay" is invalid. Please ensure the provided type is activated in your dashboard You may see this method on WooCommerce checkout when WeChat Pay or Alipay are not properly enabled on your Stripe account. Please contact (or live chat via stripe.com dashboard) to get WeChat Pay or Alipay enabled on your account. Typically, these options can be found in your [Stripe Payment Method Settings](https://dashboard.stripe.com/settings/payment_methods). You can also read our other relevant documentation on this error: {% content-ref url="../faqs/why-cant-i-activate-alipay-or-wechat-pay-in-my-stripe-account" %} [why-cant-i-activate-alipay-or-wechat-pay-in-my-stripe-account](https://docs.chinapaymentsplugin.com/faqs/why-cant-i-activate-alipay-or-wechat-pay-in-my-stripe-account) {% endcontent-ref %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.chinapaymentsplugin.com/common-error-messages/common-wechat-pay-error-messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.