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Getting Started
Checkout Flows
Payment Gateways
Payment Methods
Common Error Messages
Troubleshooting
Customizations
FAQs
Changelog
Troubleshooting Steps
These are the troubleshooting steps you can take to resolve any issues you're experiencing with China Payments Plugin.
If you're having any problems with China Payments Plugin, we recommend the following troubleshooting steps.
Important: Before proceeding, please ensure you have a backup of your website.
- 1.Ensure you're running a supported PHP version (7.1 - 7.4) on your server environment. We have plans to upgrade to PHP 8 in the first half of 2022.
- 2.Disconnect and reconnect Stripe in both TEST and LIVE modes, and independently attempt payment in both modes (Do not use API keys,which are now deprecated in newer versions).
- 3.Ensure that your Stripe account is fully approved and activated. You should double check the Stripe Dashboard to see about any errors or warnings about deactivation, etc. Check your Payment Methods to ensure all required payment methods show "Eligible" or "Live".
- 4.Deactivate all plugins and attempt to reactivate them one by one, testing the bug with each activation. A default WordPress theme should be active during this entire testing process. Ensure you have caching at all levels disabled during testing if possible. Caching may occur at the server level with NGINX or Apache, via browser caching, utilizing caching plugins, and/or any with any CDN's you have active on the site.
- 5.In the plugin settings, check the box in the "Other" tab to remove all data on uninstallation. Then, deactivate the plugin, fully delete it, and reinstall the latest version from your Account area. This portal can be activated with the original email address used for your purchase.
- 6.If you're still struggling to get the plugin working, reach out to support with the following details:
- 1.Inform us which of the integrations you are using (Payment Buttons, WooCommerce, or MemberPress).
- 2.The link to the page where the issue is happening.
- 3.To indicate what is going on, share all error messages you see, capture screenshots of the issue, or record your screen in an explanatory video.
- 4.Share simple instructions on how to reproduce the issue on your site so our team can repeat the procedure as quickly as possible.
- 5.Your hosting provider.
- 6.WordPress Version.
- 7.Plugin Version.
- 8.PHP Version.
- 9.Optionally, a link to share temporary login access (We cannot be held responsible for any issues resulting from sharing this link, so be sure to take a full backup of your website and database before providing this access).
- 10.Optionally, FTP login details.
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